Terms and Delivery

These terms apply to Talla international webstore www.talla.fi. For ordering, no registration is needed.

Besides Finland, our webstore delivers to Netherlands, Belgium, Bulgaria, Spain, Ireland, Italy, Austria, Greece, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Monaco, Portugal, Poland, France, Romania, Sweden, Germany, Slovakia, Czech Republic, Slovenia, Denmark, Hungary, Estonia. Now also to Great Britain and Switzerland.

If you would like to order products to other countries than mentioned above, please contact us at sales(a)talla.fi

As you make an order to Talla, you accept the terms below.

Contact info:

Talla
Erja Räty Ky
Syväjärventie 12 A
FI-07600 Myrskylä, Finland

Tel. +358 40 764 5086, office hours Mon-Fri
sales(a)talla.fi

Sorry, we are not able to provide webstore customer service other than by email. Your inquiries & questions will be answered within 2-4 business days. If your matter is more urgent, please mark the email subject field with 'urgent'. When regarding an order, please include order number and other relevant info in the email. Thank you.

Talla is registered in the Finnish trade register under number 0896776-9,  VAT FI08967769.

Orders

For ordering, you must be over 18 years of age. After placing an order you will receive an order confirmation to your email. Our webstore delivers products to consumers only. In case you are a business owner or purchase manager interested in retailing our collection, please contact sales(a)talla.fi.

Please note that colours of products may differ due to differences in screens and devices. 

Copyright

All the content is copyright-protected by Talla. If you wish to borrow photos from our website, please mark the photo credit to Talla and Ruth Landesa, the photographer. For more info, please contact us at talla(a)talla.fi.

Payment

For international orders we accept Mastercard, Visa, Diners Club and PayPal. Our partner in secure online card payments is Finland-based Paytrail, who acts as an implementer of the payment handling service and as a payment service provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant (Talla).

Paytrail Oyj is an authorized Payment Institution providing netbank-related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments. Paytrail is registered in the Finnish trade register under 2122839-7,  VAT FI21228397.

Paytrail Oyj
Innova 2
Lutakonaukio 7
FI-40100 Jyväskylä, Finland

Tel. +358 207 181830
www.paytrail.com
For possible reclamations, please contact the merchant, Talla.

Prices & shipping cost

Our prices are in euros and include Finnish tax (VAT) 25,5%, except Great Britain and Switzerland (VAT) 0%. International customers are responsible for any additional costs eg. customs and taxes. We use Finland's postal service, Posti, for domestic and international shipping. Delivery cost to EU countries is 15,00 euros per order, delivery cost to Great Britain and Switzerland is 38,00 euros per order.  

Delivery time

We process all orders within 2 business days. You will receive an order confirmation by email with an estimated delivery time after placing an order. You will also receive a tracking code for your order, please go to http://www.posti.fi/private/postisservices/tools/itemtracking/ to track your Talla package.

Posti delivers packages in Finland within 2-7 business days and internationally 7-14 days (EU) depending on the destination. In case there are delays at Talla factory in processing orders, we will always notify our customer immediately by email. 

We manufacture all shoes by hand according to each order, we do not keep large stock.

Return & refund

The customer has the right to cancel an order provided that the order has not yet been dispatched from our factory for delivery. To cancel an order, the customer must log in to their customer account using the email address used when placing the order. The “Cancel” button can be found next to the relevant order.

Alternatively, you may contact Talla by email at talla(a)talla.fi (subject line: “Order Cancellation or Return”). The message must include the customer’s name, address, email address, and order number. Refunds will be issued to the original payment method approximately three banking days after the cancellation.

The customer has the right to return or exchange a product within 14 days of receiving it. The right of return does not apply to products that have been manufactured or modified according to the customer’s specific requests or specifications. The customer covers the return shipping costs.

Returned products must be unused, clean, and in resalable condition. If a product is returned to Talla in a condition other than that described above, the customer is responsible for the original purchase price of the product as well as any shipping costs incurred by Talla as a result of the return.

The customer may request a return or exchange by logging into their customer account using the email address used when placing the order. The “Return” button can be found next to the relevant order. If requesting an exchange, please also specify the desired replacement product when submitting the return request.

Returns may also be requested by email at talla(a)talla.fi. The customer is responsible for any damage that may occur to the product during the return shipment. The product price and will be refunded only after we have received the returned product and inspected its condition and suitability for resale.

Returns of defective products

Sorry, if you have for some reason received a defective product from Talla.

In case the products shipped to you were damaged in transportation or are otherwise defective, please contact our customer service by email at sales(a)talla.fi. We recommend our customers to check the package always at arrival, and send us a reclamation immediately if necessary, including a couple of photos. There are two choices: to replace the products or get a refund, including the shipping cost. In case of replacement, the original items will be replaced by identical new ones, which will be shipped to the original delivery address. Replacements are possible if we have the items in stock/production, otherwise you will receive a refund. The sender is responsible for the product until it reaches our factory in Myrskylä, Finland.

The products that have been tailored to customer needs are not returnable unless defective during transportation.

All returned products must be packed in their original box, be unused and in saleable condition. Talla makes refunds only if the above steps are followed by the customer.

Privacy

Customer personal data is only used for processing our orders and marketing purposes eg. Talla email newsletter, which can be unsubscribed by the customer anytime. We do not sell any information to third parties. 

Changes in terms

We reserve the right to change Talla webstore prices, content and terms any time.

Force majeure

Terms of force majeure apply to Talla webstore orders if the delay or failure in delivery times is caused by circumstances beyond our control. In that case, we will notify the customer by email.

Applicable law

These terms are governed by the laws of Finland.